Shipping & Returns

ORDERING AND SHIPPING

We believe that shopping online should be easy and enjoyable. We work hard to hand make our products and we want you to be 100% satisfied with your purchase. 

Customer service is one of our core values. Please contact us if you have any questions about any of the products and if there is anything we can do to make your shopping experience better. 

SHIPPING & FULFILLMENT

We will process your order within 3 business days unless an order processing delay has been noted on the website.

Most orders arrive in 1-3 business days after being shipped. You will get a tracking number with your shipment confirmation email.

Alexander Elements currently ships all orders via USPS Priority and UPS from our shipping and fulfillment studio in Baltimore, MD. 

In the unlikely event that the product arrives damaged or broken, our carriers & shippers require photo documentation for reimbursement & quality control. Snap a photo with your phone and e-mail the image to alexander@alexanderelements.com with your name and a brief message, and we will ship a replacement or issue a refund within a few days.

 

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